Return Policy

REPLACEMENT POLICY

Replacement of a product is allowed only under the following circumstances:

  • The customer can replace the instrument received within 10 days from the date of delivery and will get a replacement instrument delivered at a later date.
  • Replacement can be made if the customer establishes that the instrument delivered is in defective condition or has a physical damage within 24 hours of receipt of the instrument.
  • Replacement with a fresh instrument can be provided to the customer if the customer establishes that the product delivered is not functioning properly within 10 days from the date of delivery.
  • In case of receipt of damaged or defective instrument, please report the same to our website support team. The request will, however, be entertained once a team member has checked and determined the same at his own end. This is typically reported back to the customer within 24 hours of receipt of the instruments by us.
  • In case of replacement, the whole product package with the instrument and its accessories intact will be picked up by the courier boy arranged by the company.
  • A product will not be replaced or refunded under the following circumstances:
    • Customer is not happy with the look/sound quality of a defect free instrument.
    • Physical damage not notified within 24 hours of receiving the product.
    • An electrical surge or any damage caused by the user.

     

    PRODUCT PRICING

    • Instrument prices listed on the website are current. While every care has been taken to label the products accurately, errors in data entry and updating may occur. We reserve the right to cancel the order in-case a transaction has been made where the price indicated was not the correct price. In the rare event that happens, we will give a full refund of all money received from the customer.
    • Prices are subject to change without advance notice.
    • All prices on this web site in Indian Rupees. For international cards used on the site, the banks applicable exchange rate and charges will apply. We have no jurisdiction on this and any disputes or queries on exchange rates and bank charges need to be directed to the bank or institution that issued your card or payment instrument.
    • All orders are acknowledged at current pricing. We will bill at price in effect at the time of receipt of money and raising of an invoice.
    • Our instruments are liable for GST in India.

     

    SECURITY

    • Transactions on the website are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with the web store is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties.
    • This is an assurance that it follows the best security practices adopted by major online vendors where all payments are processed in real-time for your security and immediate peace of mind.
    • Credit card and Debit card information is not stored by us and is not taken by us. This information is taken directly by the payment gateway provided who is authorized and is compliant with the regulations and requirements of various banks and institutions and payment franchisees that it is associated with.

     

    OUT OF STOCK SITUATIONS

      • Our endeavor is to ensure that all instruments listed on the site are available in stock for dispatch to the buyer. However, in case the same is not available for any reason, we will contact you within 2 business days and give you the option to exchange, delay or cancel the order based on your convenience.

         

        DELIVERY OF PRODUCTS

        • Purchases are shipped from our own warehouse. Our endeavor is to make the products reach you within 7-10 Business days from receipt of order and payment depending on the address for delivery.
        • Order deliveries will be made by third-party courier, logistics companies or Postal Services usually between 10.30 am – 7 pm Monday – Saturday.
        • Goods will need to be signed for upon delivery. We take no responsibility for goods signed by an alternative person other than the person ordering the product at the address indicated at the time of the order.
        • Since the transactions are authorized by the card holder, we do not take responsibility for incorrect addresses provided at the time of placing the order.
        • We are not responsible for damage of instruments after delivery.
        • All claims, if any, for shortages or damages must be reported to customer service on the day of delivery through the contact us page on the web store. Also, the said shortage of goods needs be highlighted and signed on the Proof of delivery copy and returned to the delivery person.
        • In case your order has not been delivered but is reflecting “Delivered” on the tracker, please highlight it within 24 hours or else we will not be able to process your request.

         

        DELIVERY CHARGES

        • Shipping and handling rates may vary based on instrument, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.